| Ronald Zucker |  |
| 1378 29th Ave. San Francisco, CA 94122 (415) 759-5768 [email protected] |
Objective:
Position as a computer professional with an emphasis
in network design and implementation.
HIGHLIGHTS OF QUALIFICATIONS
| Strong troubleshooting and analysis skills. | |
| Expert in Migration Planning, including publication in Service News (August 96 issue). | |
| Experienced with a wide variety of software and hardware; 7 years of network experience. | |
|
Excellent verbal and written communications skills. |
WORK EXPERIENCE AND
ACCOMPLISHMENTS
| 6/97–2/00 |
Jewish Community Federation of San Francisco, Marin and the Peninsula |
San Francisco, CA |
Network Manager |
||
Duties and Responsibilities:
| Designed, implemented and maintained WAN connectivity using leased lines, frame relay and VPN. | |
| Maintained cross-platform connectivity, including DECNet/LAT, Appletalk over IP and TCP/IP. | |
| Planned and implemented security via firewall, proxy packet filtering, and anti-virus software installation and maintenance. | |
| Researched, selected and implemented all router technology, including programming routers. | |
| Provided remote access via RRAS, PPTP and DEC Terminal Service. | |
| Internet browsing and e-mail using ISDN and SDSL, with MS Exchange 4.0 and 5.5 behind the firewall. | |
| Planned, budgeted and installed all network and desktop hardware and software upgrades. | |
| Trained and managed the User Support Specialist. Provided second level support on all desktop issues. | |
| Assisted Director of Information Systems with budgeting and financial tracking. |
Accomplishments:
| Expanded our WAN from 4 to 5 sites while saving over $3,000 per year by converting legacy leased lines to frame relay. Upgraded existing DEC Brouter 90’s to newer IOS, installed Cisco 2501 routers, and wrote configurations. | |
| Implemented our web site (www.sfjcf.org) on time and under budget. Installed MS FrontPage server extensions for database connections, LSoft listserv software for discussion groups, WebTrends Enterprise reporting, and SMTP relay on the internal Exchange server so that only the discussion groups could relay e-mail through our firewall. Wrote databases as needed. | |
| Provided solution for e-mail access from overseas via PPTP and RRAS. |
| 9/95-3/97 |
Grubb & Ellis |
San Francisco, CA |
All duties of the User Support Specialist, and:
| Managed a second level help desk servicing 43 Novell servers, 4 NT servers and over 2,000 users. | |
| Provided second level support to 43 LAN administrators. | |
| Managed roll-outs of new software, including standardizing configurations of workstations and servers. | |
| Wrote documentation and developed standards for all desktop systems. | |
| Supervised the User Support Specialists. |
User Support Specialist (9/95-4/96)
| Provided telephone support for over 1500 users nationwide on both hardware and software. First level hardware and software support for 80 users on-site. | |
| Network administration for the Corporate LAN. |
| 8/93-7/95 | Bank of America, San Francisco, CA |
Associate Administrative Manager
| Wrote custom Database applications for accounting and software production tracking. | |
| Tracked software problems. | |
| Managed “Change Control” (late user request) tracking. |
| 2/90-12/92 | Americans for Democratic Action (ADA), Washington, DC |
National
Program Director (1992)
Office Manager/Membership Director (1991)
Membership Director (1990)
| Installed, configured and administered a Netware 2.2 server. | |
| Wrote software training curriculum for novice through intermediate training. | |
| Wrote custom Database applications for membership tracking, list selection and accounting. | |
| Trained users in software and network usage. | |
| Repaired and upgraded user PC’s. |
Other Professional Experience
| 1993 | Olsten Staffing Services Temporary
Office Worker |
| 1988-1990 |
Staff
Builders, Baltimore Maryland |
| 1985-1987 |
Maryland
Retriever/Catonsville and Arbutus Times |
| 1986 |
Phillips
for Congress (D-MD-7) |
EDUCATION
| 1981-1985 | Johns Hopkins University, Baltimore Maryland |
| 1985-1987 | University of Maryland,
Baltimore County Majors: Political Science/Philosophy |
PROFESSIONAL TRAINING AND CERTIFICATION
Microsoft Certified Systems Engineer, 11/99 Exams taken:
| Windows NT Workstation | |
| Windows NT Server | |
| Windows NT in the Enterprise | |
| Microsoft Internet Information Server | |
| TCP/IP in Microsoft Windows Environment | |
| Networking Essentials |
CNA - Novell v. 3.1x (expired - did not take 4.x upgrade exam)